Frequently asked questions
How long does shipping take?
How long does shipping take?
Vitalcompass usually takes 5-8 business days to ship to the US and the rest of the world. Your order will be shipped within 24 hours.
Does my shipment have a tracking number?
Does my shipment have a tracking number?
Yes. Every order also includes a tracking number. This means you can always see exactly when your order will arrive.
Are there any shipping costs?
Are there any shipping costs?
No. We want to offer our customers exceptional service. That's why we ship all orders free of charge.
What payment methods can I use?
What payment methods can I use?
We currently offer the following payment methods in our online shop:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Google Pay
- Apple Pay
What is the 60-day money-back guarantee?
What is the 60-day money-back guarantee?
We believe in our products. That's why we offer a 60-day money-back guarantee. If you have any problems with our products, you can contact us at any time and we will work together to find a customer-oriented solution.
How secure is my data?
How secure is my data?
We place the highest priority on your security when it comes to payment transactions. Your personal data is encrypted during transmission so that it cannot be read by third parties. Your payments are processed by a specially security-certified partner.
Do I need a customer account?
Do I need a customer account?
No, you can place an order with us without an account and also track your order without an account.
How can I contact Vital Compass?
How can I contact Vital Compass?
Please send us an email to support@vitalkompass-usa.com or let us know what you need using our contact form.
We'll do our best to get back to you as soon as possible, usually within 12-48 hours.